Deciding where you want to work within Fairmont’s stunning mountain resorts is the first step in starting an incredible journey. With a variety of roles available, choosing the right department can ensure you thrive professionally and personally. Whether you're drawn to interacting with guests as the face of the resort or prefer contributing behind the scenes, Fairmont offers roles that suit every preference—and we’re here to support you in finding the best fit.
Front of House: Shine on the Front Lines
If you’re energized by human connection and love creating unforgettable moments, a front of house position might be the perfect match. These roles put you in the center of the excitement, where you'll interact with guests daily and help shape their experience from the moment they arrive to the moment they leave.
Popular Front of House Roles:
● Front Desk Agent: Be the welcoming face guests see as they check in and out, providing impeccable service with a smile.
● Server: Elevate dining experiences, helping guests savor every moment in Fairmont’s exceptional restaurants and bars.
● Concierge: Unlock the magic of our resorts by offering guests personalized recommendations and insider tips for making the most of their stay.
● Bell Desk Attendant: Help guests transition seamlessly into their mountain escape by handling luggage and offering a warm welcome.
These roles are ideal for outgoing individuals who thrive in dynamic environments and excel in communication and problem-solving. As a front of house employee, you’ll witness firsthand the joy and gratitude of satisfied guests—a truly rewarding experience.
Heart of House: The Foundation of Excellent Service
Prefer a role where you can work your magic behind the scenes? Fairmont’s heart of house positions ensure the smooth operation of our resorts, creating an exceptional foundation for guest experiences. While these roles may be less visible, they are every bit as vital.
Popular Heart of House Roles:
● Housekeeper: Maintain pristine rooms and communal spaces, creating a welcoming atmosphere that exceeds guests’ expectations.
● Culinary: Join our talented culinary team and bring creativity to life through world-class dining.
● Royal Service Agent: Handle guest inquiries and requests over the phone, acting as the central communication hub for the resort.
● Management: Oversee key departments and ensure teams work harmoniously to deliver Fairmont’s signature luxury experience in a variety of leadership roles.
Heart of house roles are perfect for individuals who enjoy contributing to the heart and soul of hotel operations where attention to detail and teamwork shine. These positions offer the satisfaction of knowing your hard work directly impacts guest happiness.
Factors to Consider When Choosing Your Department
Not sure which path is best for you? Here are a few considerations to guide your decision:
Your Strengths and Personality:
○ Are you a people person with a flair for multitasking? Front of House might be your calling.
○ Do you excel in organization, creativity, or technical skills? Heart of House could be a better fit.
Preferred Work Environment:
○ Front of house roles involve constant guest interaction.
○ Heart of house roles offer a quieter environment where collaboration is key.
Career Goals:
○ Interested in leadership opportunities or building skills in hospitality operations? Both paths provide growth opportunities, but the roles you choose can help you tailor your career trajectory.
How Fairmont Supports Your Career Choices
We believe your career should reflect your strengths, passions, and long-term goals. Whether you're just starting out or looking to advance, we’re committed to providing the tools, support, and opportunities you need to succeed in your chosen path.
● Comprehensive Training: Regardless of your role, you’ll receive extensive training to excel in your position and grow professionally.
● Opportunities for Growth: With Fairmont’s commitment to promoting from within, you’ll have the chance to transition between departments or advance to leadership roles.
● Supportive Teams: Both front of house and heart of house teams foster inclusive, collaborative environments where everyone’s contributions are valued.
● Cross-Departmental Experiences: Curious about another role? Fairmont encourages employees to explore new opportunities and gain experience in different areas when possible.
Make the Choice That’s Right for You
Choosing the right department is about more than just picking a job—it’s about finding a role that inspires and motivates you every day. Whether you’re greeting guests at the front desk or preparing delicious dishes behind the scenes, you’ll be part of a team that celebrates your contributions and helps you shine.
No matter which path you choose, you’ll have the chance to be part of something extraordinary. Fairmont’s Mountain Resorts are communities where employees grow, thrive, and create unforgettable experiences for guests and themselves.
Ready to find your perfect fit? Explore available positions today and take the first step toward an incredible career in Fairmont’s Canadian Western Mountain Region.
Ready for an adventure? Visit FairmontMTNJobs.com to learn more about what it's like to live, work and play in Fairmont's Mountain Region.